Check products
After receipt, check product type, code, colour, quantity, packaging and any visible damage.
If anything differs from the confirmed order, contact our team before cutting, gluing, installing or altering the product.
Damaged or incorrect products
For visible damage or an incorrect product, contact Domus Decor AL as soon as reasonably possible. Keep the packaging and send clear photos, the product code and your enquiry or order reference.
Do not install materials that appear damaged or incorrect before receiving a response from our team.
Cut, installed or altered products
Where products have been installed, cut, drilled, glued, altered, stored improperly or installed incorrectly, requests are reviewed individually according to the circumstances.
This does not remove any rights relating to non-conformity or genuine defects under applicable law.
Special or made-to-order products
Products specially ordered, cut on request or sourced solely for a project may have particular cancellation or return conditions.
These conditions must be communicated and accepted before order confirmation.
Return or exchange requests
Voluntary return or exchange requests are assessed according to the product's condition, type, purchase circumstances and applicable law.
Do not return products without first contacting our team and receiving instructions for delivery or inspection.
Refund, exchange or another solution
The available solution is determined after product inspection, documentation of the issue, agreement with the customer and applicable Albanian law.
This page does not automatically promise a single form of refund or a fixed processing time without reviewing the case.
How to make a complaint
For complaints, call +355 69 275 5805, message +355 69 275 5805 on WhatsApp or email domusdecor.al@gmail.com. Include your name, contact number, product codes, enquiry reference, a description of the issue and photos of any damage or discrepancy.
Complaints are reviewed reasonably and fairly, based on the information provided, the product's condition and applicable law.
This information supports website and customer-relationship transparency. It does not replace professional legal advice for individual cases.